Orscalla

I like COX, but after receiving a bill today after I cancelled earlier this month is not only unprofessional but childish and neglectful.  It was August 7th when I returned the cable boxes and cancelled my membership because I was moving to an area that weren't serviced by the company. 

The thing is, the company charges you a month in advance.  My last charge was due July 28th and was paid in full.  Which means I paid for almost the entire month of August up until August 28th.  I was only a member up until August 7th...  that's about ONE Week.  IF ANYTHING, COX owes me money... but instead I'm getting charged for the month of September?

And to add insult to injury... they further wasted my time because I called customer service and ended up waiting from 1/2 hour to an hour on hold.  The kicker is, NO ONE answered my call.  So, like I said, uprofessional-childish-and neglectful of the company.  Seriously liked them and probably would of came back if I moved somewhere they were covering but after receiving this email I feel betrayed. 

Hate when a company betrays their customers. 

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a few minutes later...

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SAAAAAAAAAAAAAVED!!!

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I finally reached a customer service representative and the bill was a mistake or a lag in the system.  As I thought, I was pro rated probably for one day or something.  Which means my charges went from $127.52 to $4.22.  The representative said something about the payment cycle not being exactly as I thought, but I'm just happy I didn't get charged the full $127.52...

So we're cool...  but to all you companies reading this, work hard to keep your systems moving as quickly as possible without killing your workers!  Don't scare your customers with false bills and then leave them in the dark for a whole day!